Forum Discussion

iRule's avatar
iRule
Icon for Cirrus rankCirrus
Oct 23, 2020

APM Portal Access Resources suddenly stopped working

Dear Community,

 

We have about 15 portal access resources configured in an APM access profile. Four of these portal access resources have suddenly stopped working. When the end users click on the resource a new tab opens and "Connection reset" error is appearing for all four portal access resources, which are not working.

 

These four applications are working fine directly without APM.

 

Kind Thanks

application delivery
BIG-IP
BIG-IP Access Policy Manager (APM)
  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Oct 25, 2020

    i recall an issue years ago, but that was for all portal access resources, for reference which TMOS version are you running?

     

    is there something specific about these four? (different) SSO, changed IP recently, firewall in between, ...?

     

    if you do a curl https://.... from big-ip itself are you able to reach them?

    • iRule's avatar
      iRule
      Icon for Cirrus rankCirrus
      Dec 05, 2020

      It was a firewall connectivity issue.

      Thank you for your replay