For more information regarding the security incident at F5, the actions we are taking to address it, and our ongoing efforts to protect our customers, click here.

Forum Discussion

jamesed245_3302's avatar
jamesed245_3302
Icon for Nimbostratus rankNimbostratus
Aug 11, 2017

APM device not supported

Hello All   I am new to the F5 so hope not to ask a question that maybe asked already (I did look and not able to see)   I have a 3rd party having issues connecting to the F5 remotely so I was ...
BIG-IP Access Policy Manager (APM)
epsec
security
jamesed245_3302's avatar
jamesed245_3302
Icon for Nimbostratus rankNimbostratus
Aug 12, 2017

hello

 

Thank you for the response,

 

With windows 10 and firefox connecting to the F5 makes no difference. Error message is "Sorry, your device is not currently supported by the remote access solution."

 

With Edge: "There was a problem checking your computers validity. Please contact the Admin desk to resolve this. Please note 64-bit browsers are not supported."

 

So just to confirm – when prompted to add the site to your Trusted Sites list, you select the option to “always allow” and then open a new instance of IE, as the prompt suggests? And then you get the issue where you’re prompted for credentials again and again – no error messages when you’ve entered these, just straight back to the logon prompt?

 

Regards ED