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Rod_Dreyer_1830's avatar
Rod_Dreyer_1830
Icon for Nimbostratus rankNimbostratus
Jan 17, 2015

After F5 authentication, Citrix desktop and storefront session shutting down

Infrastructure - F5 iApp w/Citrix Storefront servers and 2 Factor Authentication   Determined the issue below is only happening when authenticating via F5 frontend. If we authenticate via Storefro...
citrix
devops
iApps
Greg_Crosby_319's avatar
Greg_Crosby_319
Historic F5 Account
Jan 19, 2015

Hi Rod,

 

was your f5 configuration done with an iApp or manually? If you used the latest iApp there is a question that controls apm's behavior to storefront session timeouts. The question reads: "Should the iApp remove the APM session when users log out of the Web Interface or StoreFront servers?". Try cahging the answer to "No....." and see if this resolves the behavior you are seeing. If this does not resolve it for you, there are 2 other profile idle timeout values to check. The APM policy itself has a default idle timeout value of 15 minutes which you can adjust and the TCP profile also has a idle timeout value of 15 minutes (30 if created by iApp) which you can adjust.

 

JG's avatar
JG
Icon for Cumulonimbus rankCumulonimbus
Jul 26, 2017

What exactly does the iApp do when you specify the answer to be "No"? Does it simply not add a URL to "Logout URI Include" as seen in the access profile configuration page?