support centre
4 TopicsHow to register a license to access the support portal?
Hello, The customer has provided the purchased license, which we have activated on our cluster. However, we now need to request support from F5 for the ASM module, and we are unsure of how to obtain the required privileges to open cases using the client's subscription. Could someone please provide me with the steps for registering these licenses to our email? I already have all the information about the cluster because I caught some KBe articles from F5 to ask for support previously, but I don't know how to link these devices to the subscription. The customer also doesn't know anything about the process to follow to obtain these privileges or who they need to call to help us with this matter. Many thanks for considering my request, I'm new here, especially with ASM and I'll need a lot of your comprehension. Tks.Solved43Views0likes2CommentsConnection to MySQL using BIG IP
Dear all Sorry for the very basic questions but I am new in this environmet ( I am working on a project where I have to balance 3 read/write servers thorough a BIG F5 that costumer manages ) What are the required changes in configuration to a Java client to interface with BigIP ? Do I need to use Connector/J ? Can I use the virtual IP of load balancer in the connection string ? What do I need to have installed in the BIG IP ?488Views0likes1CommentF5 opens Support Centre in Auckland
Did you hear about the opening of our latest Support Centre in Auckland?! This is our latest global expansion to provide our customers with the most convenient access to our technical support operations. The decision to launch the support centre in Auckland was driven by strong demand we have been experiencing for F5’s Application Delivery Networking solutions and services, as well as our growing partner ecosystem in Asia Pacific. Can’t say how much we are honoured with Local Dignitaries and ICT representatives in New Zealand gracing our Opening! The Hon. Nikki Kaye and the Mayor of Auckland Len Brown delivered short addresses to the attendees about the significance of the new support centre for the local market, highlighting Auckland as a strategic business and innovation hub for the APAC region, as well as the opportunities F5’s investment is creating for the local economy. Kaye also tweeted about the opening live from the event. Among our very own F5 executives involved in the proceedings included Julian Eames, Executive Vice President of Business Operations, Mark Kramer, Senior Vice President of Global Customer Support, and Tony Bill, Managing Director for Australia & New Zealand. The establishment of this new Support Centre is critical to our partners and key in being closer to our customers in terms of geography and time zones. For example, being able to offer the convenience of multi-language and regional support, means we can be more responsive to ensuring the satisfaction and success of our customers. At the same time, the move has also added to F5’s robust ‘Follow the Sun’ customer support concept, which essentially serves to ensure better coverage, and more efficient and localised support for our fast growing customer base across the Asia Pacific region. This is F5’s 5th and newest Support Centre in Asia Pacific and Japan, after Singapore, Beijing, Shanghai and Tokyo, in addition to five other support centres across the globe. When the formalities of the official ribbon cutting ceremony came to a close, our guests were invited to celebratory refreshments and canapés.206Views0likes0Comments