F5 opens Support Centre in Auckland

Did you hear about the opening of our latest Support Centre in Auckland?! This is our latest global expansion to provide our customers with the most convenient access to our technical support operations.

The decision to launch the support centre in Auckland was driven by strong demand we have been experiencing for F5’s Application Delivery Networking solutions and services, as well as our growing partner ecosystem in Asia Pacific.

Can’t say how much we are honoured with Local Dignitaries and ICT representatives in New Zealand gracing our Opening! The Hon. Nikki Kaye and the Mayor of Auckland Len Brown delivered short addresses to the attendees about the significance of the new support centre for the local market, highlighting Auckland as a strategic business and innovation hub for the APAC region, as well as the opportunities F5’s investment is creating for the local economy. Kaye also tweeted about the opening live from the event.

Among our very own F5 executives involved in the proceedings included Julian Eames, Executive Vice President of Business Operations, Mark Kramer, Senior Vice President of Global Customer Support, and Tony Bill, Managing Director for Australia & New Zealand.

The establishment of this new Support Centre is critical to our partners and key in being closer to our customers in terms of geography and time zones. For example, being able to offer the convenience of multi-language and regional support, means we can be more responsive to ensuring the satisfaction and success of our customers.

At the same time, the move has also added to F5’s robust ‘Follow the Sun’ customer support concept, which essentially serves to ensure better coverage, and more efficient and localised support for our fast growing customer base across the Asia Pacific region.

This is F5’s 5th and newest Support Centre in Asia Pacific and Japan, after Singapore, Beijing, Shanghai and Tokyo, in addition to five other support centres across the globe.

When the formalities of the official ribbon cutting ceremony came to a close, our guests were invited to celebratory refreshments and canapés.

Published May 20, 2014
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