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Linux SSL VPN client error - GET request timeout/fail

Fallout1984
Cirrocumulus
Cirrocumulus

I have a user with a laptop running Linux on a partition who's having trouble connecting to VPN from home (works fine on campus, however). The odd thing is, the first GET request completes and then the second and third appear to time out. The client log showing that is below. Are there any Linux folks here who may have an idea of how to tackle this issue?

 

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, =====================================

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, Location: /opt/f5/vpn/f5vpn

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, Version: 7185.2021.0108.1

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, Locale: en_US.UTF-8

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, Qt version: 5.5.1

2021-08-09,22:07:56:997, 16069,16069,, 0,,,, =====================================

2021-08-09,22:07:56:997, 16069,16069,, 0,,,,  

2021-08-09,22:07:56:997, 16069,16069,, 48,,,, current log level = 63

2021-08-09,22:07:57:006, 16069,16069,, 48, /Helpers.h, 117, void f5::qt::setupLogs(const string&, const string&), QT - OpenSSL supported: true. Lib in use: OpenSSL 1.0.2p 14 Aug 2018. Build: OpenSSL 1.0.0-fips 29 Mar 2010

2021-08-09,22:07:57:006, 16069,16069,, 48, /Helpers.h, 118, void f5::qt::setupLogs(const string&, const string&), F5 - OpenSSL build version: OpenSSL 1.0.2p 14 Aug 2018

2021-08-09,22:07:57:043, 16069,16069,, 48, /LinuxService.h, 45, void f5::qt::DBusInterface::Open(QStringList, QMap<QString, QVariant>), D-Bus Open() method called

2021-08-09,22:07:57:044, 16069,16069,, 48, /SessionManager.cpp, 198, boost::optional<QString> f5::qt::SessionManager::StartNASession(const QUrl&), otc is non empty, f79db5cb

2021-08-09,22:07:57:047, 16069,16069,, 48, /HttpNetworkManager.cpp, 205, void f5::qt::HttpNetworkManager::HttpGet(const QUrl&, uint32_t), starting GET request to, https://vpn.acme.com/vdesk/get_sessid_for_token.php3

2021-08-09,22:08:00:196, 16069,16069,, 48, /HttpNetworkManager.cpp, 396, void f5::qt::HttpNetworkManager::RequestFinished(), Request finished (err code, HTTP code), 0, 200

2021-08-09,22:08:00:196, 16069,16069,, 48, /SessionManager.cpp, 78, bool f5::qt::retrieveSidFromOtc(const QUrl&, const CString&, CString&), session id(308719ec) for otc(f79db5cb)

2021-08-09,22:08:00:197, 16069,16069,, 48, /SessionManager.cpp, 200, boost::optional<QString> f5::qt::SessionManager::StartNASession(const QUrl&), exchanged session id is, 308719ec

2021-08-09,22:08:00:198, 16069,16069,, 48, /HttpNetworkManager.cpp, 205, void f5::qt::HttpNetworkManager::HttpGet(const QUrl&, uint32_t), starting GET request to, https://vpn.acme.com/my.report.na

2021-08-09,22:08:15:197, 16069,16069,, 1, /HttpNetworkManager.cpp, 158, void f5::qt::HttpNetworkManager::RequestAbort(QNetworkReply*, bool) const, Request (https://vpn.acme.com/my.report.na) is being aborted (timeouted)

2021-08-09,22:08:15:197, 16069,16069,, 1, /HttpNetworkManager.cpp, 120, void f5::qt::HttpNetworkManager::error(QNetworkReply::NetworkError), Error occurred while processing request (5)

2021-08-09,22:08:15:197, 16069,16069,, 1, /HttpNetworkManager.cpp, 263, void f5::qt::HttpNetworkManager::Finished(QNetworkReply*), Finished (code, error), 5, Operation canceled

2021-08-09,22:08:15:197, 16069,16069,, 48, /HttpNetworkManager.cpp, 396, void f5::qt::HttpNetworkManager::RequestFinished(), Request finished (err code, HTTP code), 5, 0

2021-08-09,22:08:15:197, 16069,16069,, 1, /HttpNetworkManager.cpp, 400, void f5::qt::HttpNetworkManager::RequestFinished(), Error occurred (error code, HTTP code), 5, 0

2021-08-09,22:08:15:198, 16069,16069,, 48, /Session.cpp, 108, void f5::qt::Session::ProfileDownload(), Profile download starting, https://vpn.acme.com/pre/config.php?version=2.0

2021-08-09,22:08:15:198, 16069,16069,, 48, /HttpNetworkManager.cpp, 205, void f5::qt::HttpNetworkManager::HttpGet(const QUrl&, uint32_t), starting GET request to, https://vpn.acme.com/pre/config.php?version=2.0

2021-08-09,22:08:15:198, 16069,16069,, 48, /SessionManager.cpp, 268, bool f5::qt::SessionManager::CreateAndLaunchSessionInternal(const QUrl&), ----Session 308719ec starts----

2021-08-09,22:09:15:198, 16069,16069,, 1, /HttpNetworkManager.cpp, 158, void f5::qt::HttpNetworkManager::RequestAbort(QNetworkReply*, bool) const, Request (https://vpn.acme.com/pre/config.php?version=2.0) is being aborted (timeouted)

2021-08-09,22:09:15:198, 16069,16069,, 1, /HttpNetworkManager.cpp, 120, void f5::qt::HttpNetworkManager::error(QNetworkReply::NetworkError), Error occurred while processing request (5)

2021-08-09,22:09:15:198, 16069,16069,, 1, /HttpNetworkManager.cpp, 263, void f5::qt::HttpNetworkManager::Finished(QNetworkReply*), Finished (code, error), 5, Operation canceled

2021-08-09,22:09:15:198, 16069,16069,, 48, /HttpNetworkManager.cpp, 396, void f5::qt::HttpNetworkManager::RequestFinished(), Request finished (err code, HTTP code), 5, 0

2021-08-09,22:09:15:198, 16069,16069,, 1, /HttpNetworkManager.cpp, 400, void f5::qt::HttpNetworkManager::RequestFinished(), Error occurred (error code, HTTP code), 5, 0

2021-08-09,22:09:15:198, 16069,16069,, 48, /Session.cpp, 80, void f5::qt::Session::ProfileDownloadFailed(QString), Profile download failed, Network error

2021-08-09,22:09:15:198, 16069,16069,, 48, /SessionManager.cpp, 310, void f5::qt::SessionManager::SessionError(QString), ----Session 308719ec ends----. Error occurred: Network error

2021-08-09,22:09:15:198, 16069,16069,, 48, /SessionManager.cpp, 302, void f5::qt::SessionManager::CheckSessions(), No live sessions, quitting application....

 

Thanks!

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