BIG-IQ backup failure

[ted]

If you happen to get an error message like this from a BIG-IQ backup look for an orphaned ucs file in /var/tmp. Once the orphaned ucs file is removed the backup should complete successfully. The message itself is true, that directory does not exist (on my BIG-IPs or BIG-IQ anyway), but seems to have northing to do with the cause of the error.

Error occurred during backup/restore operation on 00.00.00.00: /mgmt/tm/shared/sys/backup not found

[buulam]

Thanks for the heads up @ted . For the message itself, would you mind reporting that into a support ticket if you have a moment? This would help in getting it clarified and accurate in future versions.

[ashu_aggarwal1]

I am having similar issue however i do not see any orphan file in /var/tmp directory. Please suggest.

[FClive]

@buulam: was there any update on this?

I am investigating an issue with our scheduled backups. I get the same error for one of our load balancers.

[alpizarmd]

So? Someone have news about this error?  task .ucs failed: error occurred during backup/restore operation on : /mgmt/tm/shared/sys/backup not found; please ensure the device is healthy

[boneyard]

Please contact support, that is what Buu is also pointing at. They can more easily look into it with you safely.

[FClive · Accepted solution]

I managed to solve this by restarting the restjavad service which is the REST daemon.

https://my.f5.com/manage/s/article/K16751

[boneyard]

Thanks for sharing, hopefully it helps other with this issue.

[LiefZimmerman]

Thanks @FClive - I've Accepted as Solution. Let me know if you disagree.