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Chase_Abbott
F5 Employee
F5 Employee

Our community health is always a top priority. That priority extends to all of you who support each other every day here at DevCentral. We're a global community and we know many of you are directly affected by the COVID-19 pandemic and we want to help.

Many of us are now required to work from home, and for some of us that's hard to do. The last thing we want you to worry about is technical issues. Speaking with several of you and talking to support and our teams out in the field answering your questions, we're busy gathering content that will help us all during this trying time.

Our Support During the Outbreak

AskF5 K70811681: F5 response to the global impact of coronavirus - F5 Support published their policy March 4th and our ability to support you remains unaffected. We strive to meet our stringent business continuity management plans to provide you with the service you've come to expect from F5 even during events like this.

 

Troubleshooting and Support for F5 Remote Access Solutions

Finding out the limits of your configuration or license during unplanned global issues is stressful to say the least. To help you troubleshoot and get started resolving those issues we compiled the below list based on your questions.

 

From the Field

With everyone working remotely the need for additional BIG-IP APM answers and solutions is evident. It may be increasing DHCP lease pools for your users, installing a new license to increase your APM client count, or using Per-App VPN App Tunnels, we're working on getting you the information you need.

 

What to do if you're experiencing an attack?

The darker side is malicious users are taking advantage of the business upheaval and trying out new attack vectors and old favorites too. If you're trying to balance out the needs of your user's remote issues, let us help you with managing the influx of bad actors. Contact our F5 Security Incident Response Team (SIRT) . They're here and ready to help.

Contact Us

We will continue to update this document as we gain more insights from the field. As always if you have questions please login (or sign up if you're new) and hop on over to the DevCentral Q&A where our community of F5 technical professionals are happy to assist.

And if you found something useful that helped you manage your remote workers tell us! We'll be happy to spread the news. It's amazing to see the support everyone provides during these difficult times and we're always proud to work and support you.

Comments
nmb-AskF5
F5 Employee
F5 Employee

K70811681: Licensing the BIG-IP System - should be: K7752: Licensing the BIG-IP system

 

 

Chase_Abbott
F5 Employee
F5 Employee

Thanks! Fixed.

Chase_Abbott
F5 Employee
F5 Employee

F5 is absolutely committed to helping all customers in need of additional remote access capacity during this time! We understand you are in contact with your account manager to help.

 

For all customers seeing a spike in remote workers and need more capacity, please contact us here

PeteWhite
F5 Employee
F5 Employee

I've added a simple script to see and help with APM optimisation based on https://support.f5.com/csp/article/K46161759

 

https://devcentral.f5.com/s/articles/APM-Optimisation-Script

PeteWhite
F5 Employee
F5 Employee

I've added an iApp which creates a DTLS virtual server for you based on your existing VPN TCP virtual server, and modifies the selected network access profile.

https://devcentral.f5.com/s/articles/APM-DTLS-Virtual-Server-iApp

Version history
Last update:
‎13-Mar-2020 11:20
Updated by:
Contributors