F5 Access 3.1.0 Crashes on Android 9 Devices

Forums Technical Forums
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Hi support,

After upgrading to F5 Access version 3.1.0 on Android 9 device, the application fails to open—it crashes immediately upon launch. 
This issue affects all devices running Android 9 in our environment.

Here are the details of the setup:

Device OS: Android 9
App Version: F5 Access 3.1.0

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This is not F5 support but a community forum, where users can help each other. Be sure to raise a support ticket with F5 about this so it gets attention there also.

Information for some Android version issues in this article and also F5 support info at the bottom of the 3.1.0 release notes: F5 Access for Android 3.1.0

Android 9 went out of support 3 years ago, so there is a chance they can’t help either.

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Thank you for your response.

By “support,” I mean anyone who can help or has experienced the same problem.

I’ve already seen this link, but it doesn’t address my specific issue.

Thanks, Boneyard.