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Forum Discussion

Dave_Nulty's avatar
Dave_Nulty
Icon for Altocumulus rankAltocumulus
Oct 25, 2019

Will BT Anti Virus work with EPI in APM

Hi , have a user unable to log into our APM portal using his ISP' free anti virus. It's called BT Anti Virus but seems to be baed on McAfee which is on out allowed list. However, the policy will not ...
application delivery
BIG-IP Access Policy Manager (APM)
Dave_W's avatar
Dave_W
Icon for Employee rankEmployee
Oct 29, 2019

Hello Dave,

 

Regarding the logs you can set the APM Access Policy logs on debug and see what the errors are with this AV. Also if you unzip the epsec iso you should see a Tools folder that has tools for Windows, Linux, and MAC. You want to get the OESISDiagnose.zip and OESISDiagnose_V3.zip on the client. Then open OESISDiagnose_V3.zip and run OesisDiagnose_V3.exe. This will create a .log and a .xml file in the same directory. You can look at these to see if OPSWAT can even detect the AV.

 

All that having been said on the APM Admin GUI click on the "About" tab. Click on the Support link then the OPSWAT Application Security Integration Support Charts. I looked and that AV is not listed so I would suggest a alternative AV that is supported.