Viprion 2400 Account locked out with Root/Admin Disabled
Hi I am using Viprion 2400 with B2150 Blade on V11.6.0 HF4 in standalone mode. Due to security, we had to disable root/admin account and created a single generic user with Shell Access. We also have a account lock out policy after 5 failed logins. Unfortunately, someone managed to input wrong password five times and resulted in account locked out. Now we have only single user with Access to Host and it is locked. There are three Guests which are working fine. I have tried https://support.f5.com/kb/en-us/solutions/public/13000/100/sol13121.html and sol4178 for login to single user ID.
The problem I am facing is that we have a single user who is locked out and even if we reset password by sol13121 the account is still locked out. I have raised a support ID with F5 and they advised to do complete re-fresh build on Viprion Host. I have three Guests running and can't understad why we don't have any backdoor to get this sorted. Any help would be appreciated. Thanks Syed