For more information regarding the security incident at F5, the actions we are taking to address it, and our ongoing efforts to protect our customers, click here.

Forum Discussion

socvirgin23's avatar
socvirgin23
Icon for Altostratus rankAltostratus
Jun 21, 2023

Users having to manually reconnect RDP sessions

Hi there, A customer of ours has just migrated their remote RDP Gateway solution over to a new F5 solution installed by us. During failover testing they rebooted one of the 2 RDP Gateway servers tha...
application delivery
Mohamed_Ahmed_Kansoh's avatar
Mohamed_Ahmed_Kansoh
Icon for MVP rankMVP
Jun 21, 2023

Hi socvirgin23 , 

Could you please try the reselect option at ( Action on service down Feature ) on Pool settings. 
Go to ( Local traffic >>> Pools >>> Select your RDP-gateway pool >> Switch from " Basic to Advanced " under configuration settings , and choose  Action on service down >> reselect ) 

https://my.f5.com/manage/s/article/K15095#:~:text=The%20Action%20On%20Service%20Down%20feature%20specifies%20how%20the%20system,fails%20the%20monitor%20health%20check.

try this and give your feedback. 

socvirgin23's avatar
socvirgin23
Icon for Altostratus rankAltostratus
Jun 23, 2023

Thanks for the response MVP I'm going to implement this for the customer next week so I'll let you know how it goes 🙂