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socvirgin23's avatar
socvirgin23
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Jun 21, 2023

Users having to manually reconnect RDP sessions

Hi there, A customer of ours has just migrated their remote RDP Gateway solution over to a new F5 solution installed by us. During failover testing they rebooted one of the 2 RDP Gateway servers tha...
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Mohamed_Ahmed_Kansoh's avatar
Mohamed_Ahmed_Kansoh
Icon for MVP rankMVP
Jun 21, 2023

Hi socvirgin23 , 

Could you please try the reselect option at ( Action on service down Feature ) on Pool settings. 
Go to ( Local traffic >>> Pools >>> Select your RDP-gateway pool >> Switch from " Basic to Advanced " under configuration settings , and choose  Action on service down >> reselect ) 

https://my.f5.com/manage/s/article/K15095#:~:text=The%20Action%20On%20Service%20Down%20feature%20specifies%20how%20the%20system,fails%20the%20monitor%20health%20check.

try this and give your feedback. 

  • whisperer's avatar
    whisperer
    Icon for MVP rankMVP
    Jun 21, 2023

    That sounds like it should work. In the case of HA, I would also make sure that a) MAC masquerade is used and b) persistence mirroring. These may be other considerations about from how pool member failure is handled in terms of connections.

     

    • socvirgin23's avatar
      socvirgin23
      Icon for Altostratus rankAltostratus
      Jun 23, 2023

      Thanks for your response. I'm gonna add these features in as well as the above 'Action on service down' feature.

  • socvirgin23's avatar
    socvirgin23
    Icon for Altostratus rankAltostratus
    Jun 23, 2023

    Thanks for the response MVP I'm going to implement this for the customer next week so I'll let you know how it goes 🙂