Unable to install F5 fat client on certain dell laptops running windows 8.1

Hi There,

 

I am having issue with some DELL laptops where I am unable to install F5 fat client. So every time I try to install the fat client it laptop just restarts.

 

So this laptop did have F5 fat client installed however user was having some issue where once VPNed via F5 user was unable to reach any internal server hence I decided to uninstall and reinstall the F5 fat client. Prior to that I did do some TCP dump to make sure request is reaching the internal server which it did but return traffic wont reach the laptop (dell laptop).

 

laptop is running windows 8.1, dell XPS and latitude F5 version is 11.4.1

 

Is there something I am missing? Do I need to do anything i.e. registry hack to get this F5 fat client install on these DELL laptops?

 

Any suggestion will be highly appreciated.

 

Thanks