For more information regarding the security incident at F5, the actions we are taking to address it, and our ongoing efforts to protect our customers, click here.

Forum Discussion

mr_evil_116524's avatar
mr_evil_116524
Icon for Nimbostratus rankNimbostratus
May 02, 2014

Unable to install F5 fat client on certain dell laptops running windows 8.1

Hi There,

 

I am having issue with some DELL laptops where I am unable to install F5 fat client. So every time I try to install the fat client it laptop just restarts.

 

So this laptop did have F5 fat client installed however user was having some issue where once VPNed via F5 user was unable to reach any internal server hence I decided to uninstall and reinstall the F5 fat client. Prior to that I did do some TCP dump to make sure request is reaching the internal server which it did but return traffic wont reach the laptop (dell laptop).

 

laptop is running windows 8.1, dell XPS and latitude F5 version is 11.4.1

 

Is there something I am missing? Do I need to do anything i.e. registry hack to get this F5 fat client install on these DELL laptops?

 

Any suggestion will be highly appreciated.

 

Thanks

 

2 Replies

  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    May 03, 2014

    If not using the latest HF for 11.4.1, try that.

     

  • Brad_146558's avatar
    Brad_146558
    Icon for Nimbostratus rankNimbostratus
    May 03, 2014

    I would also recommend that latest hot fix.

     

    To the previous issue about the client just not working anymore, there are usually two main culprits I see when this happens. The first one being that at some point the F5 created an entry into the Windows host file and it never got removed. I've seen odd behavior where sometimes it will create a host file entry to the external address instead of the internal. I've also seen it happen the other way around. I believe the official response I got from F5 is that it could happen if the user shuts down the VPN client in an unclean way. With the users who reported the issue... I believe that lol.

     

    The second thing that I've seen happen with the client is certain components can get deleted or overwritten and when the user goes back to reinstall, they do it without full admin rights. The problem is, the client will appear as if it was installed correctly but in reality it was not and you get errors while connecting or the VPN will appear as if it connects but doesnt.