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Forum Discussion

Yann_Desmarest_'s avatar
Yann_Desmarest_
Icon for Nacreous rankNacreous
Aug 09, 2017

Hi,

 

If you have a valid support contract, you are not limited to a number as long as the subject of your cases are related to technical incidents.

 

For pure question or evolution subjects, I don't know their politics.

 

Yann_Desmarest_'s avatar
Yann_Desmarest_
Icon for Nacreous rankNacreous
Aug 09, 2017

You must check with your local partner if the software is under valid support contract. When you buy a product from F5, you have the first year that should be included.

 

As I told you, there is no restriction to open cases with F5 support as long as it is real technical incidents.

 

Yann