Forum Discussion
Kevin_Anderson1
Nimbostratus
NimbostratusSupport Contracts on VIPRION
Howdy folks,
I'm looking for clarity on how to properly get support contracts on VIPRION gear. Assuming the following:
Hardware
- 1x BIG-IP VPR-C2400 VIPRION Chassis
- 1x F5-VPR-LTM-B2250 B2250 Blade
- 1x F5-ADD-VPR-BT-C2X00 Best Licensing Package
It's not well documented how to properly cover these devices. It sounds like we need a service contract on all 3 items individually -- is that correct? See below:
Support Contracts
- 1x F5-SVC-VPR-PRE-L1-3 for C2400 Chassis
- 1x F5-SVC-VPR-PRE-L1-3 for B2250 Blade
- 1x F5-SVC-VPR-PRE-L1-3 for Best Licensing Package
I know this is a question for my account manager and I have sent it to the team, but I'm looking for input from the community.
I agree, the support specs from F5 is totally confusing. You pay for RMA and support for each component and also licensing. But it looks legit to me.
I'd advice you to compile your own document in order to benchmark different partners as the format of their offers can differ quite a bit and it's already so darn confusing. Also, I'd make sure to contact F5 and ask them to not give special favors/discounts to your existing partner, otherwise the benchmark would not be fair.
/Patrik
