Forum Discussion
AltostratusSome clients suddenly unable to utilize Edge VPN Client
I got a call from one of my areas that I have the Windows Edge client deployed to that some of their workstations aren't able to establish a connection to the F5 server. The client will get stuck at 'initializing' and looking at task manager it appears to fire off the TunnelServer.exe process, but for whatever reason can't complete it's connection so it kills that process and starts another one.
Upon further inspection, it appears that there is some sort of issue on these clients related to a specific call which may or may not be COM related:
Info 2020-03-06 21:30:30:588 HOST CHostCtrl::InstallComplete, All downloaded. Creating controls from callback
Info 2020-03-06 21:30:30:588 HOST \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProcEx(), Thread finished, 0
User 2020-03-06 21:30:30:588 HOST starting local TunnelServer
Info 2020-03-06 21:30:30:588 HOST \HostCtrl.h, CHostCtrl::OnStartTunnelServer, enter
Error 2020-03-06 21:30:46:994 HOST \HostCtrl.h, CHostCtrl::OnStartTunnelServer(), (0x80020009) EXCEPTION - isReady() COM call failed, -2147352567
Error 2020-03-06 21:30:46:994 HOST \HostCtrl.h, CHostCtrl::OnStartTunnelServer, EXCEPTION caught: CHostCtrl::OnStartTunnelServer() - EXCEPTION
Error 2020-03-06 21:30:46:994 HOST \HostCtrl.h, CHostCtrl::Failed, Failed to initialize local Tunnel Server (error: 0)
Info 2020-03-06 21:30:46:994 HOST CHostCtrl::ProxyClose(), enter
Info 2020-03-06 21:30:46:994 HOST CHostCtrl::PostProcessProxyDataThreadProc(), enter
Info 2020-03-06 21:30:47:010 HOST CHostCtrl::PostProcessProxyDataThreadProc(), Thread finished
Info 2020-03-06 21:30:47:010 HOST CHostCtrl::ProxyClose(), exit
Error 2020-03-06 21:30:47:010 HOST \HostCtrl.h, CHostCtrl::Failed, Firing OnError event (message: Failed to initialize local Tunnel Server)
Info 2020-03-06 21:30:47:010 APPCTRL CAppTunnelEx::DispatchEvent, Dispatch event: (VPN, /Common/Titanium, OnError2) message:Failed to initialize local Tunnel Server errorCode:0)
Info 2020-03-06 21:30:47:010 APPCTRL CAppTunnelEx::OnFavoriteClosed, Favorite (VPN, /Common/Titanium) closed
Info 2020-03-06 21:30:47:010 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] Connection Mode: ALWAYS_CONNECTED. Session State: 2. Session Flags: 0
Info 2020-03-06 21:30:47:010 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] Reconnection Timer Created - SUCCESS
Info 2020-03-06 21:30:47:025 HOST \HostCtrl.h, CHostCtrl::OnStartTunnelServer(), exit
Error 2020-03-06 21:30:47:525 HOST CHostCtrl::OnTimer(), failed to obtain TunnelServer ready status, -2147352567
Error 2020-03-06 21:30:47:525 HOST \HostCtrl.h, CHostCtrl::Failed, Internal error (error: 0)
Info 2020-03-06 21:30:48:010 Standalone CStandaloneDoc::OpenFavorite, Opening: /Common/Titanium
To contrast, and functioning client logs in that area look like:
Info 2020-03-06 16:33:34:296 \Application.h, InitApplication(), initialization completed
Info 2020-03-06 16:33:34:677 CUTunnelServerX::_checkServer(), exit
Info 2020-03-06 16:33:34:694 \UTunnelManager.cpp, UTunnelManager::RunExecCommandProc(), process command
Info 2020-03-06 16:33:34:694 \UTunnelManager.cpp, UTunnelManager::attachToSession(), enter
Info 2020-03-06 16:33:34:694 \UTunnelManager.cpp, UTunnelManager.executeCommand(), command, session
Info 2020-03-06 16:33:34:695 \MainWindow.cpp, UMainWindow::WndProc(), WM_WOC_START
Info 2020-03-06 16:33:34:695 \Application.h, mEventHandlerSoftWOCStart(), enter
Has anyone else encountered this?
Sam_NovakI think I tracked it down to the Windows Defender GPO settings 'Windows Defender Antivirus -> Windows Defender Exploit Guard -> Network Protection -> 'Prevent Users and Apps from accessing dangerous websites'; I've had issues with this setting before too...