Single User Unable to Connect to VPN over F5 APM

Radius Team are not seeing any entries for this auth session

Hello HarshaNK​ 

Access-Reject should come from Radius
You see loopback addrees cause i guess you have a Radius Server Pool and not a direct Radius Server.

You should therefore see logs on Radius side.
You could also capture traffic to be sure that request reached Radius Server

Moreover, as it happens for a specific user, check if there are non-ASCII characters on username or password

Hi Injeyan_Kostas​ 

Thanks for your response ,  Got the clarification for the loopback address in log.

We have verified with the Radius Server team and they were not able to see logs for the attempt.

The Password is working for other applications , only for VPN the user is facing issues.

We will check by adding a packet capture and validate.

Hi,

Usually APM cannot generate an "Access-Reject" by itself — it only reports what RADIUS sends. We need to verify the logs in radius and if there no logs you can just check and confirm F5 errors

/var/log/apm
/var/log/ltm

BR
Aswin