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MJ16othman_3008's avatar
MJ16othman_3008
Icon for Nimbostratus rankNimbostratus
May 11, 2018

Severity Level Question ?

Guys lets say i've configured a virtual server and its not working and i suspected it's a hardware issue. Which severity level would i open with the support ?   1) Severity level 1   2) severit...
application delivery
BIG-IP
LTM
security
Not_The_Good_Ke's avatar
Not_The_Good_Ke
Icon for Altocumulus rankAltocumulus

Depends on how urgent it is for you. If it's for a dev environment you can go with a lower sev than if your core business is down.

 

Anoop's avatar
Anoop
Icon for Nimbostratus rankNimbostratus
May 12, 2018

For such issues you can always log severity 3 case(Performance degraded). It is a best practice to follow severity levels to get proper F5 support.