F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

Bryan_T_'s avatar
Bryan_T_
Icon for Cirrus rankCirrus
Feb 13, 2018

replace a failed bigip dns appliance with RMA

We have two bigip DNS systems in a dns sync group, they are both standalone. Due to a hardware issue we have to RMA one of the boxes. Should I restore the RMA unit with a UCS file, then run gtm_add t...
application delivery
BIG-IP
BIG-IP DNS
Simon_Blakely's avatar
Simon_Blakely
Icon for Employee rankEmployee
Feb 13, 2018

K13542: Restoring configuration data to a BIG-IP GTM or BIG-IP DNS RMA unit

 

The basic procedure is to get the RMA system to the correct revision.

 

Disable GTM Synchronization on the current running GTM to prevent an older config from overwriting the newer config

 

Align the Master keys as detailed in K13542

 

Then restore the UCS on the RMA system.

 

Run a gtm_add to update the config on the RMA device and rebuild the Sync Group.