Mar 27, 2026 - For details about updated CVE-2025-53521 (BIG-IP APM vulnerability), refer to K000156741.

Forum Discussion

Willian_Guilher's avatar
Willian_Guilher
Icon for Cirrus rankCirrus
Oct 19, 2014

Objective 5.01 - Open a support ticket with F5

The SOL135 explain that 4 main general information are required when opening a case with F5 Support. A full description of the issue, describing the symptoms, time the issue occurred for the first ti...
application delivery
BIG-IP DNS
f5 tmos
LTM
support
JJMan's avatar
JJMan
Icon for Nimbostratus rankNimbostratus
Feb 23, 2015

Hi,

 

Getting the error below when creating ticket. The serial number is correct. Any advice?

 

Data Access Failure

 

There was an unexpected system error thrown by the database while performing your operation. F5 system administrators have been notified, and the problem will be corrected as soon as possible. Please try again later.

 

Database Error -- Faulty Unit Has No Entitlement - No Active Entitlement found for "****"

 

BR.