Objective 5.01 - Open a support ticket with F5

When you create a support case, you need the serial number every time. As shaggy noted, it will verify a active service contract. A detailed problem description will help get the case moving. A qkview will usually be requested to help dig into the configuration details of the configuration item in question or the even you are looking into. Logs can be truncated, so if they are, they will ask for full logs. To to gather log files run the command "tar zcvf /var/tmp/$HOSTNAME-logs.tar.gz /var/log/*" This will create the file: /var/tmp/$HOSTNAME-logs.tar.gz. If its a priority for you, I would suggest calling in.