For more information regarding the security incident at F5, the actions we are taking to address it, and our ongoing efforts to protect our customers, click here.

Forum Discussion

Michael_Koyfma1's avatar
Michael_Koyfma1
Icon for Cirrus rankCirrus
Sep 21, 2012

Load-balancing Citrix CloudGateway Express/StoreFront

As more and more customers are trying to get their feet wet with Citrix CloudGateway Express, F5 has been hard at work extending our support and developing guidance for optimal load-balancing of Clou...
citrix
partner
Nathan_65939's avatar
Nathan_65939
Icon for Nimbostratus rankNimbostratus
Sep 21, 2012
I've got this working in our environment with redundant Cloud Gateway Express hosts load balanced by the F5 with APM and the web receiver is working great, but we aren't able to connect users on iPads and other client receivers. We get an error:

 

 

Access Gateway: Gateway authentication failed. Please check your credentials, address, gateway settings and network connection.

 

 

I reached out to my F5 engineer that had helped me with the setup and he had me add the following new iRules->Data Group:

 

 

APM_Citrix_ConfigXML

 

Type: String

 

For the single record in the group:

 

 

String: myname.domain.com

 

Value: /Citrix/Name/PNAgent/config.xml

 

 

And enable Legacy mode on the Cloud Gateway Express.

 

 

Unfortunately this didn't correct the problem. Is there something I'm still missing? The Cloud Gateway Express authentication is currently set for only "Username and Password". Do I need to enable Pass Through or another method?

 

 

Thanks In Advance