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Jason_Drake_204's avatar
Jason_Drake_204
Icon for Nimbostratus rankNimbostratus
Sep 28, 2015

InstallerControl.exe file with VPN issue

Hi All, We have a network access VPN connection that was recently installed using the built-in wizard. We tested the VPN within our local test network and it works great. However when I test it with a machine on a different network that is more locked down (with our internal security policies) we get the following error when it gets to the installercontrol download step:

 

"the publisher of installercontrol_setup.exe couldn't be verified" InstallerControl_setup.exe (Installation failed. Error: A certificate chain could not be built to a trusted root authority. File \local\Temp\IXP000.TMP\InstallerControl.cab-1,-1-,1

 

Anyone else ever have this issue? I'm fairly new to F5 so excuse my naivete We are using 11.5.1 HF7\

 

Thanks, Jason

 

application delivery
BIG-IP Access Policy Manager (APM)
deployment
LTM
security

8 Replies

  • Brad_Parker_139's avatar
    Brad_Parker_139
    Icon for Nacreous rankNacreous
    Sep 29, 2015

    I'm guessing your domain machines have something like appLocker that only allow signed applications from specified vendors?

     

    • Jason_Drake_204's avatar
      Jason_Drake_204
      Icon for Nimbostratus rankNimbostratus
      Sep 29, 2015
      Yes thanks for the info. Digging into it more I see that is the problem. :)
    • Jessica_42876's avatar
      Jessica_42876
      Icon for Nimbostratus rankNimbostratus
      Jun 10, 2016
      Hi! I have the same issue, I have a question this app Could be the antivirus?
  • Brad_Parker's avatar
    Brad_Parker
    Icon for Cirrus rankCirrus
    Sep 29, 2015

    I'm guessing your domain machines have something like appLocker that only allow signed applications from specified vendors?

     

    • Jason_Drake_204's avatar
      Jason_Drake_204
      Icon for Nimbostratus rankNimbostratus
      Sep 29, 2015
      Yes thanks for the info. Digging into it more I see that is the problem. :)
    • Jessica_42876's avatar
      Jessica_42876
      Icon for Nimbostratus rankNimbostratus
      Jun 10, 2016
      Hi! I have the same issue, I have a question this app Could be the antivirus?
  • Jessica_42876's avatar
    Jessica_42876
    Icon for Nimbostratus rankNimbostratus
    Jun 13, 2016

    Hi! I have the same issue, I have a question this app Could be the antivirus?

     

  • nicoven_282837's avatar
    nicoven_282837
    Icon for Nimbostratus rankNimbostratus
    Nov 18, 2016

    It seems it is missing some certificates and during the installation it does not have access to internet to download them. Can you check the installercontrol.exe on the properties -> digital signature and ensure that you have all necessary certs on the certification path? Think it should be Entrust certificates, so you can download and manually add them in your Trusted Root Certification authorities.

     

    Check here: https://www.entrust.com/get-support/ssl-certificate-support/root-certificate-downloads/