iHealth report generation failing while providing case number

We are trying to generate iHealth report for one of our client, when providing case number it is failing. The below are the commands that we use in our product. For Login curl -s -H "Content-type:application/json" --user-agent "F5-EM/3.0" --insecure --cookie-jar /home/appviewx/AppViewX -o - --data-ascii '{"user_id":"", "user_secret":""}' -X POST https://api.f5.com/auth/pub/sso/login/ihealth-api

curl -i --user-agent "F5-EM/3.0" --insecure --cookie /home/appviewx/AppViewX --cookie-jar /home/appviewx/AppViewX -o - -F qkview=@/home/appviewx/AppViewX -F 'visible_in_gui=True' -F 'f5_support_case=456778' https://ihealth-api.f5.com/qkview-analyzer/api/qkviews