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Forum Discussion

M_2's avatar
M_2
Icon for Altocumulus rankAltocumulus
Apr 21, 2015

IControl error .......

Hello Team,

 

I see below error message in the EM , any idea how to fix the error ?

 

iControl error: 'Unexpected exception type. Message: icontrol did not return the same number of certificate bundles for bundle filenames'

 

Thanks, -SAM

 

8 Replies

  • DevBabu's avatar
    DevBabu
    Icon for Cirrus rankCirrus
    Apr 29, 2015

    Are you using latest version of EM, If not upgrade to latest version else open case with F5 support.

     

  • Shaun_Simmons1's avatar
    Shaun_Simmons1
    Icon for Altostratus rankAltostratus
    Oct 26, 2015

    I am having this exact issue.

     

    Original Version: EM 3.1.0 Build 1757.0 Final -Upgraded to EM 3.1.1 Build 40.0 Final; installing on a new Boot location.

     

    When I try to rediscover the devices, I get the error: iControl error: 'Unexpected exception type. Message: icontrol did not return the same number of certificate bundles for bundle filenames'

     

    Trouble-Shooting: -Old devices discovered and tried to re-discover; no dice. -Added the same "Trust Device Certificates", as the other LTM / GTM's -Added the same "CA Bundle". -EM rebooted.

     

    Bueller..Bueller... :)

     

  • FransvanDokkumb's avatar
    FransvanDokkumb
    Icon for Nimbostratus rankNimbostratus
    Dec 09, 2015

    Hi Shaun,

     

    I've got the same problem here with the latest version of Enterprise Manager (EM 3.1.1 Build 40.0 Final). Did you get it fixed?

     

    Regards,

     

    Frans

     

  • Shaun_Simmons1's avatar
    Shaun_Simmons1
    Icon for Altostratus rankAltostratus
    Dec 15, 2015

    Sorry for the delayed response.

     

    I haven't found a solution. I played with a few more ideas a few days after I posted my question, but no dice.

     

    I'd love to get an answer. :)

     

    Shaun

     

  • FransvanDokkumb's avatar
    FransvanDokkumb
    Icon for Nimbostratus rankNimbostratus
    Dec 16, 2015

    I've solved the problem for us by upgrading Enterprise Manager from Hotfix 4 to 5.

     

    We think that the upgrade did something (flushing old entry's) in the database....

     

    Frans

     

  • Shaun_Simmons1's avatar
    Shaun_Simmons1
    Icon for Altostratus rankAltostratus
    Jan 08, 2016

    I upgraded but still received the error, the Database was corrupted; Sol14226 fix my problem.

     

    Sol14226: Performing a wipe of the Enterprise Manager MySQL databases https://support.f5.com/kb/en-us/solutions/public/14000/200/sol14226.html

     

    1. Log in to the Enterprise Manager command line.
    2. Stop the Enterprise Manager services by using the following command: bigstart stop
    3. Delete the statistics database using the following command: rm -f /shared/em/mysql_shared_db/f5em_extern/*
    4. Recreate the statistics database using the following command: /etc/em/f5em_extern_db_setup.sh
    5. Recreate the main database using the following command: /etc/em/f5em_db_setup.sh
    6. Restart the Enterprise Manager services using the following command: bigstart start
    7. Use the following tail command as the Enterprise Manager initializes. tail -f /var/log/em You should see the system checking each database table, and when the process has finished, you will see the following message: Completed statistic tables error check
  • FransvanDokkumb's avatar
    FransvanDokkumb
    Icon for Nimbostratus rankNimbostratus
    Jan 11, 2016

    I was in the good direction that it was something in the database, but you've made the answer complete Shaun! Thank you!