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Forum Discussion

Aviv's avatar
Aviv
Icon for Cirrus rankCirrus
Jun 28, 2017

Hyperlinks from word to url behind vs not opennig

Hi!   I have a web site based on sharepoint. when i try to open the web site from hyperlink in ms word 2016 i get this error messege from word:   unable to open https://test.com/ cannot downlo...
application delivery
LTM
Niels_van_Sluis's avatar
Niels_van_Sluis
Icon for MVP rankMVP
Jul 02, 2017

In cases like this I like to use fiddler (http://www.telerik.com/fiddler) to see what is actually going wrong. Make sure you enable 'HTTPS decryption' within fiddler (Tools > Telerik Fiddler Options > HTTPS > Decrypt HTTPS traffic).

 

What I've seen from Office and Sharepoint is that it Office is trying to reuse the cookies from IE to get access to sharepoint. When using a non-IE browser, Office can't reuse cookies and sharepoint will return a 401 (authentication required). When this happens Office should display a login window.