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JacobBennett's avatar
JacobBennett
Icon for Altostratus rankAltostratus
Oct 22, 2020
Solved

How to Perform a Password Recovery on BIG-IQ 6.1.0 VE

Hello! I'm in the process of deploying BIG-IQ in our environment and right now we have a Proof of Concept VM setup to test with. However, I forgot the password! I have completed the following step...
application delivery
BIG-IQ
  • JacobBennett's avatar
    JacobBennett
    Oct 22, 2020

    Okay, I found a solution to this problem and I will post the steps below in case anyone else runs into trouble.

    Sequence of events that worked for me:

    1. Reboot the system.
    2. Boot into single-user mode (same way as stated in initial question)
    3. Type "passwd root"
    4. Set the new passworld
    5. Type "mount -a"
    6. Now, instead of typing "restart" type "exit".

     

    Once everything came back up I was able to sign in with the root password I just set and then I went ahead and changed the admin password as well.

     

JacobBennett's avatar
JacobBennett
Icon for Altostratus rankAltostratus
Oct 22, 2020

Hello,

 

Sorry, I should have been more specific. When I reboot and get back to the login prompt at the CLI and try to log into root it states that the password is incorrect.

boneyard's avatar
boneyard
Icon for MVP rankMVP
Oct 22, 2020

last thing to make sure, you are booting in the bootslot which you selected to change the password on?