F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

bkwon_330978's avatar
bkwon_330978
Icon for Nimbostratus rankNimbostratus
Aug 18, 2017

HA : peer list : not able to retrieve peer information

Device Management ›› Device Trust : Peer List   not able to retrieve peer information - peer is pingable each other - admin credentail is correct  
application delivery
BIG-IP
cjunior's avatar
cjunior
Icon for Nacreous rankNacreous
Aug 18, 2017

Hi, Did you properly set the device connectivity for HA communication? Sounds like you forget to open HA ports on selfip or didn't set the connectivity address to the devices.