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GTM - A record with underscore not working
Well, I have a different view about that.
abc_def.test_a.com.externaltest_a.com.500A40.40.40.40
I have just created the above A record in v13 unit. Both the hostname and the domain name has underscore. Maybe is a bug with the version you have, you something wrong with the zone itself.
The underscore is a valid character, as you can see in this solution:
https://support.f5.com/csp/article/K7058
The configuration change you did is to allow the underscore in the wideips names, as per this solution:
https://support.f5.com/csp/article/K8140
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