Firepass VPN - No Dial Tone

Hi,

 

 

I'm using the (F5) Firepass VPN (Virtual Private Network) to connect to a client's intranet. I've been able to do so successfully in the past, though I've not connected to via the VPN in about 5 months.

 

 

For the past few days, I've been unsuccessfully trying to connect. When I attemp to login, a popup appears with the status of the login. I can see it Connecting, Authenticating, and Logging to network. After the status says Logging to network, a second window prompt appears. The name of the prompt is "Modem Event Monitor" and the message is "Please plug the phone line into your modem". Once I click ok, the prompt goes away, and the status in the popup window has - Status: There was no dial tone.

 

 

...which is odd, as I've DSL and can connect to the internet just fine. My phone has a dial tone. I've uninstalled and re-installed the drivers.

 

 

So, basically, I can't connect, and I don't know why. The only thing "major" that's happened, is that I changed my residence.

 

 

I'm not really tech-savvy on troubleshooting this myself, so any assistance is appreciated. And if this isn't the correct forum/place to go, if someone could direct me to the proper place for help, I'd greatly appreciate it.

 

 

BTW - The client's Help Desk was helpful, but ultimately stated that there was nothing they could do, as the issue was on my end. The drivers are downloaded and installed. I don't use any physical hardware.

 

 

Thanks.

 

 

-S