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visclo's avatar
visclo
Icon for Nimbostratus rankNimbostratus
Jul 22, 2026

F5 insight Software Installation Job possible bug

Hi everyone,

I have noticed something strange regarding the new F5 insight product, we have recently deployed a POC to test software distribution and installation and while the distribution works fine and I can see the files are distributed to the two target BIGIPs (verified on BIGIP with the same filename), when I try to run the upgrade job, it fails at the "Readiness checks" with the following error:

"Software Image PresenceFailed

image Hotfix-BIGIP-17.5.1.8.0.30.19-ENG.iso is not present on the device - distribute the software image to the device before starting the upgrade"

Now when I select an image that isn't a Hotfix, the readiness check is alright.


Has someone already experienced this issue ?

 

I am running F5 insight v1.2.1-4 with a trial license and my BIGIPs are trial license VEs running on version 17.5.1.8-0.0.19.

 

management

1 Reply

  • Melissa_C's avatar
    Melissa_C
    Icon for Moderator rankModerator
    Jul 22, 2026

    Hello visclo​ 

    Have you submitted a support case to report this issue? If not I would suggest doing so at MyF5 or calling our support team. They will be the best to review if this is known and if it is not they can begin the process of ensuring it is know, if there is a bug. 

    Thanks for posting to our community. 

    Melissa