Hi I'm a long time f5 user and lurker of Devc - thanks for all good questions & answers! Just starting to work with APM - On my webtop I created a few resources, network access, rdp, and weblinks. On my access policy I'm not doing anything to detect type of browsers. On Desktop things work fine, but on mobile only the weblink displays. Can the other work on mobile? If so how? I can't seem to find any documentation on how things work for mobile for APM.

Unfortunately webtop is currently not supported on mobile devices. There is existing RFE for this. You may request to link to it.

Ah that would make sense. What are my options then? I've read about the per app stuff for IOS, but that doesn't help us on android.. Is all we can do is use the edge client and provide network access for mobile? Thanks!

You can have a webtop with links and portal apps and use the mobile web browser to access the resources, to use network access you will need to use the edge client for your mobile device. What type of things are you trying to give access to via the webtop and APM on a mobile device? Seth

This is an old post, but hopefully someone's still watching? I am having a similar issue. I have a "Full Webtop" configured with 3 portal access and 1 RDP. Works on desktop. When you sign in via mobile browser, signin works, but the resulting page is just the F5 slash with no links. Should this be working?

RDP wont, it is based on browser plugins that aren't supported on several OSes. portal access is less logical, you mean simple portal access resource to an internal website? do you do any OS / device type checking in your policy?

F5 APM Webtop - some resources not working on Mobile

11 Replies

kunjan
Nimbostratus
Mar 22, 2015
Unfortunately webtop is currently not supported on mobile devices. There is existing RFE for this. You may request to link to it.
F5Burg_193522
Nimbostratus
Mar 23, 2015
Ah that would make sense.

What are my options then? I've read about the per app stuff for IOS, but that doesn't help us on android..

Is all we can do is use the edge client and provide network access for mobile?

Thanks!
Seth_Cooper
Employee
Mar 23, 2015
You can have a webtop with links and portal apps and use the mobile web browser to access the resources, to use network access you will need to use the edge client for your mobile device.

What type of things are you trying to give access to via the webtop and APM on a mobile device?

Seth
Chris_Satola_18
Nimbostratus
May 29, 2015
This is an old post, but hopefully someone's still watching? I am having a similar issue. I have a "Full Webtop" configured with 3 portal access and 1 RDP. Works on desktop. When you sign in via mobile browser, signin works, but the resulting page is just the F5 slash with no links. Should this be working?
boneyard
MVP
May 31, 2015
RDP wont, it is based on browser plugins that aren't supported on several OSes.

portal access is less logical, you mean simple portal access resource to an internal website?

do you do any OS / device type checking in your policy?
boneyard
MVP
Jun 01, 2015
are you using a full webtop or a portal access one?

which mobile OS, which browser? are you able to get others to test with different mobileOS / browser? which TMOS version?

i just checked and with chrome on android 4.4 im able to see the applications and links section with portal access resources fine.
Chris_Satola_18
Nimbostratus
Jun 01, 2015
Interesting.

Full Webtop
11.3, HF 3 (we're going to upgrade to 11.6 soon)
iPhone 6+, 8.3 with Safari

I have a couple users doing Android testing for me now and will report their results when I have them.
boneyard
MVP
Jun 01, 2015
i would try a portal access webtop just for the mobile users, the VPN won't work for them anyway without edge client, and see if the portal access resources appear on that one. im assuming that will be your "fix". unfortunately i dont have any mobile devices in my test environment to say this for sure.
Chris_Satola_18
Nimbostratus
Jun 01, 2015
With no changes on the F5 side, works on Android + Chrome, not on iPhone + Safari. :(
- boneyard
  MVP
  Jun 01, 2015
  thanks for the feedback. you could have a test with the other type of webtop, but it might not work either. if you have a support contract i would certainly open a case on this, it seems something that should be documented.
- Chris_Satola_18
  Nimbostratus
  Jun 01, 2015
  Will do. We're in pilot phase, but when we purchase it for real, I'll have a ticket opened.