Forum Discussion
Philippe_Page_2
Cirrus
CirrusError when downloading from downloads.f5.com
I was given a task to update our F5 Viprion's software version this weekend. However, upon checking for the latest software version on F5's downloads website, I came across an error which is:
Export Compliance Check - Failure
All downloadable files are presented with this error when I tried to download.
Faisal_AlkhathaNimbostratus
I am having the same issue right now, any suggestion please?
Philippe_Page_2After talking to F5 support via email, i was told that "The hold has been released. Kindly try again" After that I was able to download again, Good thing F5 was quick to respond to their emails. Thank you everyone who replied and answered my concern.
Ryan_80361Cirrostratus
I'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.
Dave_McCauley_3Assuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...
Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?
- Philippe_Page_2
I'm from the Philippines, what did you do when you encountered this scenario? Did they provide access after you notified them via email?
RyannnnnnnnnAltocumulus
I'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.
- Dave_McCauley_3
Assuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...
Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?
- Philippe_Page_2
I'm from the Philippines, what did you do when you encountered this scenario? Did they provide access after you notified them via email?
- Dave_McCauley_3
There should be an email you can ask about fixing the issue for your user or IP range. They're pretty responsive. If not, open a support case.
On a side note, I had this happen while upgrading with a customer from their puerto rico office. I was surprised that using my partner email to login from the same PC allowed full access to the downloads -- I'm not sure what causes the error, unless the partner account overrides some geo-location checks.
--D
- Philippe_Page_2
I already did sent an email to F5 support and csp@ but they have not yet replied. I provided the necessary information such as: * User ID * Name * Company Name * IP address
Hopefully they will whitelist my IP address or at least allow me to download something. :)