Error "Couldn't open proxy server" VPN Client Vista

Got this from F5 - hope it helpd

 

 

Unfortunately It is a false positive only by Symantec and is not a Firepass issue. The connection failure, and possible error message of "unable to connect to proxy server" occurs because the file "tunnelserver.exe" is being quarantined by all Symantec products.

 

 

Symantec has released an updated definitions file are available that will resolve the false positive issue

 

with tunnelserver.exe on the Firepass. This will be released into the normal update channel, but if you need this update

 

immediately you can obtain it from the link below.

 

 

 

 

To install, run the respective file on each client to update the definitions.

 

 

This should restore functionality. If the file was quarantined, be sure to release it from the quarantine. On Symantec it is located in the control panels. Symantec Control Panel>View Quarantine, select the file TunnelServer.exe, and then click Restore.

 

 

Should users continue to experience any connection problems after this, at the end of this email is a link to our cleaning utility and steps which you can provide to users which will clean remnants of the F5 client and the next time they connect they will be reinstalled properly. Note that users must be local admins of their machine in order to use this utility.