For more information regarding the security incident at F5, the actions we are taking to address it, and our ongoing efforts to protect our customers, click here.

Forum Discussion

Sulaiman_85782's avatar
Sulaiman_85782
Icon for Nimbostratus rankNimbostratus
Jan 15, 2014

EM unable to connect to iHealth

Hi All

 

When trying to connect to the iHealth via Enterprise Manager I get the following logs being generated. -- Login to iHealth service failed, for job with uid 0: 'Peer certificate cannot be authenticated with known CA certificates'.-- EX! Daemon.cpp:976::handleClientRequest:f5em::DaemonException Error while processing client request 'Test connection failed: iHealth login failed: Peer certificate cannot be authenticated with known CA certificates == (f5em::DaemonException) Stack trace: [ 1: /usr/lib/libf5util.so [0x5566011b]; 2: /usr/lib/libf5util.so(TraceableException::TraceableException()+0x47); 3: /usr/bin/emdeviced(f5em::EMException::EMException(std::string const&)+0x1e); 4: /usr/bin/emdeviced(f5em::DaemonException::DaemonException(std::string const&, bool)+0x2b); 5: /usr/bin/emdeviced [0x8123419]; 6: /usr/lib/libem.so(f5em::Daemon::processClientRequest(std::string const&, f5em::Dictionary const&, f5em::Dictionary&)+0x3f2); 7: /usr/lib/libem.so(f5em::Daemon::handleClientRequest(int)+0x1673); 8: /usr/lib/libem.so(ClientHandler::run()+0x275); 9: /usr/lib/libf5util.so(f5util::Thread::threadStartup(void)+0x3c); 10: /lib/libpthread.so.0 [0x55868892]; 11: /lib/libc.so.6(clone+0x5e) ]'*

 

Any ideas as to what may be causing the issue. As I need to be able to do iHealth checks via Enterprise Manager.

 

Thanx Sulaiman

 

management

1 Reply

  • James_Thomson's avatar
    James_Thomson
    Icon for Employee rankEmployee
    May 08, 2014

    Did you get this resolved? In the past, I've seen this issue when going through an outbound proxy server and it is terminating SSL or trying to inspect SSL requests on the way out. We've resolved it by bypassing that proxy server.