Directing traffic to a load balancing pool

Are you able to share some anonymised details of your config?

In terms of troubleshooting.

Can you see the stats increment for your Virtual Server when connecting?

Do the Pool stats increment when connecting?

Are you using SNAT? Do you allow for address translation and port translation on the VIP? Do you allow SNAT on the Pool?

Are you using SSL profiles?

Are you using any Layer 7 profiles?

Are you using any other modules - ASM? APM? AFM?

Is your pool marked as up by a monitor?