citrix storefront + smart access + apm

It most definitely works. The issue is probably be in your configuration. After reviewing our currently-posted deployment guide, I realized that SmartAccess is not really highlighted there.

I'd like to ask you send me privately here the case number you have with support so that I can take a look into it and see what happened. I will also raise this internally to update our DG and documentation on support.f5.com as well.

For now, please look at this page:

https://support.f5.com/kb/en-us/products/big-ip_apm/manuals/product/apm-third-party-integration-implementations-12-0-0/2.html

Essentially, you need to configure your StoreFront the same as when you do with Netscaler - except you need to make sure that it points to the F5 device instead of Netscaler. You also need to remove the SSO profile from the configuration that the iApp creates, so let StoreFront authenticate user via native Access Gateway method.