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bd2009_8132's avatar
bd2009_8132
Icon for Nimbostratus rankNimbostratus
May 06, 2009

Cannot validate service account against Operations Manager

Hi all

 

 

I m having trouble with the installation whereby it cannot validate the service account against Operations Manager.

 

 

The error popup i m getting is :

 

"There was a problem trying to validate the service account against Operations Manager. Make sure the account is part of a group defined by the OPeratiosn Manager Administrators inside the Security-User Roles section of the Operations Manager Console: The length of the string cannot be zero. Parameter nam: connectionSetting.ServerName"

 

 

Not sure if i m missing anything here. Service account is part of Opsmgr admin group and is in that role.

 

 

regards

 

B

 

 

 

 

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  • Dave_Ruddell_79's avatar
    Dave_Ruddell_79
    Historic F5 Account
    May 06, 2009
    It looks like it can't find the Ops Manager SDK server key in the registry. Can you please run SystemInformation.ps1 script by following the instructions on this page: Click here. Once you have the log file, attach the results to a post in this thread.

     

     

    Thanks,

     

    `Dave
  • bd2009_8132's avatar
    bd2009_8132
    Icon for Nimbostratus rankNimbostratus
    May 08, 2009
    Thanks for the hint and have been able to resolve this to continue with the installation. Looks like the registry key "DefaultSDKServiceMachine" was empty and didnt have the DNS value of the RMS server for the install to look up.

     

    thanks you

     

    Bao