Forum Discussion

THE_BLUE's avatar
THE_BLUE
Icon for Cirrostratus rankCirrostratus
Oct 20, 2024

BIGIP SHOW INOPERATIVE

i tried to upgrade my bigip from v 15.x.x to 16.x.x and i face an issue which is showing in cli BIGIP:INOPERATIVE  and in GUI starting web server , and this take more than one day..

 

also in cli it show:

load_config_files[10064]: "/usr/bin/tmsh -n -g -a load sys config partitions all base " - failed. -- Error: failed to reset strict operations; disconnecting  from mcpd.  Will reconnect on next command.

so how i can go back to v 15 , i have the backup file saved locally. what should i do to stop the reboot and go back to the previous configration ? 

application delivery
security
  • Aswin_mk's avatar
    Aswin_mk
    Icon for Cumulonimbus rankCumulonimbus
    Oct 20, 2024

    You create a support case on MyF5 (my.f5.com). To provide you with the best possible service, F5 requests that you provide the following:

     

    Serial number or registration key for your product

    Specific information about your issue, depending on your product

    Priority-level for your case

    If your device have support, then you will able to raise a case. Select bigip

     

  • Aswin_mk's avatar
    Aswin_mk
    Icon for Cumulonimbus rankCumulonimbus
    Oct 20, 2024

    Usually it will work after this and command will also run.

     I suggest to raise F5 support request and work with them , without more logs and seeing status it's very hard to suggest you more steps . Do you have F5 support access?

    • THE_BLUE's avatar
      THE_BLUE
      Icon for Cirrostratus rankCirrostratus
      Oct 20, 2024

      NO , i tried to raise case from portal but it show negix product only 

  • Aswin_mk's avatar
    Aswin_mk
    Icon for Cumulonimbus rankCumulonimbus
    Oct 20, 2024

    Could you please try to restart httpd service (gui) and try to access GUI

    Command via cli - bigstart restart httpd

    Use the command to see the installed volume -tmsh show sys software status

    Use this link for upgrade via cli- https://my.f5.com/manage/s/article/K60339442

    • THE_BLUE's avatar
      THE_BLUE
      Icon for Cirrostratus rankCirrostratus
      Oct 20, 2024

      i have restarted and it show OK , when i run tmsh show sys software status it show nothing , i noticed all comand of tmsh does not show result where other command working fine

    • THE_BLUE's avatar
      THE_BLUE
      Icon for Cirrostratus rankCirrostratus
      Oct 20, 2024

      i can not access the GUI it show starting web server and keep loading. 

    • THE_BLUE's avatar
      THE_BLUE
      Icon for Cirrostratus rankCirrostratus
      Oct 20, 2024

      yes the old image is there  and installed but i could not rember in which HD , i have run tmsh show sys software but it does not show result.