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Forum Discussion

Ryan_34424's avatar
Ryan_34424
Icon for Altostratus rankAltostratus
Dec 04, 2012

BIG IP LTM, Bluecoat, WCCP... oh my.

Here's an interesting one. I'm fairly new to F5 and the BIG IP LTM series, so everything on this thing is a learning process. I've been able to move past all prior issues (virtual server forwarding, ...
basic
getting started
new to f5
Ryan77777's avatar
Ryan77777
Icon for Altocumulus rankAltocumulus
Jan 25, 2013
Negative. I contacted F5 support also (active maintenance contract), but the engineer was zero help. After 10-15 tries of explaining what I was trying to do, he finally came to the realization that he didn't know enough about WCCP to have the discussion, and that I should contact another engineer. Not sure why I have to contact another engineer, he should just escalate. Anyway, I haven't had the time to follow-up and the response kind of turned me off to their support, so I haven't been that aggressive with it. Poor experience for first attempt at support with F5.