F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

THASIN's avatar
THASIN
Icon for Nimbostratus rankNimbostratus
Oct 29, 2014

BIG-IP as IDP for Service-now instance

Does anybody successfully configure and test BIG-IP APM as IdP for service-now instance? Idp-initiated connection is working fine . If the user is authenticated, it will be redirect to the webtop. From there, the user can click on the link of the webtop resource (that is configured with SSO with service-now instance Service Provider (SP)) and All this work perfect

 

VPE Logon -------------AD Auth ---------------Advanced Resource assign -------------Allow Advanced Resource assign -------------- SAML Resource - Idp service for Service-now + Full webtop

 

But Sdp-initiated connection is failing. SdP URL : https://XXXXXdev.service-now.com After authenticating, the redirect page will not go anywhere and display "Connection was reset"

 

https://apm.XXXXX.com/saml/idp/profile/redirectorpost/sso?SAMLRequest=lVJBbtswEPyKwLtEiVKSmrAMKDaCGkhSIXZz6I0mVwkBilS5lJL%2BvjLtIumhCXrlzs7MznCJojds4M0Ynu0D%2FBwBQ%2FLaG4v8NKnJ6C13AjVyK3pAHiTfNXe3nGU5H7wLTjpDkgYRfNDOrp3FsQe%2FAz9pCd8fbmvyHMKAnFLohfAKpgxPw9S6l0y6nloxDeIJMuVIspktaCuOXG%2BbYuizuB3hR2tUq4HO%2Bp02QD0o7UEG5weHgSLOPDfOS4h31aQTBoEk201NdvfrhZKHfHHoyqqCksnDRZdXnRBXjF2J6uKynIHYCkQ9wdsq4ghbi0HYUBOWF1Va5Cn7si9KXlacsWzBLn%2BQpD0ncq2t0vbp4%2FgOJxDyr%2Ft9m7bfdvtIMGkF%2Fn5G%2F2dyj%2BAxpjZzk9UyFsijcf%2B%2B0489iT9FktVn4kv6XuIsOPCj8%2B2mdUbLX0ljjHtZexBhvib4EWIxvQj%2FdlFkRXzRKu0ilM8GtGmU8oBI6Oqs%2B%2FevXf0G&RelayState=https%3a%2f%2fXXXXXdev.service-now.com%2fnavpage.do&SigAlg=http%3a%2f%2fwww.w3.org%2f2000%2f09%2fxmldsig%23rsa-sha1&Signature=nA%2bXhUnwa%2fIiMMqR8aMOokIOXAVp9KziVj0YTxTBTVs7ic8x6pQt03TJ5G1hpd1B2qYliQ6aJ8ouUUzTTFnAtKGuBpHTIerYt%2byjqWloRRt%2fq04nYDh3Mhf8JHVtE3cSjtHmSpbJDnRCOzfgM%2fj48yIfxYmQi%2fVkVe3ifyJ7nwY%3d DECODED SAML REQUEST https://XXXXXdev.service-now.com

 

do you have any idea - what I need to check to resolve this issue?

 

Appreciate your feedback.

 

Regards Thasin

 

BIG-IP Access Policy Manager (APM)
saml
security

2 Replies

  • Michael_Koyfma1's avatar
    Michael_Koyfma1
    Icon for Cirrus rankCirrus
    Oct 29, 2014

    Thasin,

     

    Something is probably misconfigured on the BIG-IP. Looks like you might be getting a RST from the BIG-IP - which could indicate many things - perhaps it does not recognize the SP and cannot automatically bind it to the right IDP config... I suggest you turn up SSO debug logs and look in /var/log/apm - it should give you an idea what's going on after you get that RST.

     

  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    Oct 29, 2014

    One thing to verify the entity-id configured under SP-connector if it is https://???-dev-ed.??.salesforce.com