Forum Discussion

ottleydamian's avatar
ottleydamian
Icon for Cirrus rankCirrus
May 02, 2019

ASM: Saving Failed

I am trying to change a policy from Transparent mode to Blocking mode. Once I choose Blocking mode and click save I get a message stating: Saving Failed. Is there something I need to do that is preventing me from changing from Transparent to Blocking mode? Or is this a bug?

 

ASM Advanced WAF
security
  • nathe's avatar
    nathe
    Icon for Cirrocumulus rankCirrocumulus
    May 02, 2019

    May be a bug - might be worth letting the community know what TMOS version you are running. Anything referenced in /var/log/asm when you initiate a Save? Have you tried uploading a qkview file to iHealth to see if this reports any issues? Are you in HA pair? If so can you make the change on the peer device?

     

    Raising a support ticket would be advisable too once you've checked the above.

     

    HTH,

     

    N

     

  • Greasy_Pretzel's avatar
    Greasy_Pretzel
    Ret. Employee
    May 16, 2019

    Try to restart the asm_config_server (pkill -f asm_config_server) - it will not impact production. If this doesn't resolve the issue then collect qkview (asmqkview -s0) and open a case with F5 Support.