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JamesCrk's avatar
JamesCrk
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Apr 17, 2023

APM RDP Remote resource cannot be reached

 14.1.5.2 with APM Hi, we have APM confiugred presenting native rdp to users. we have serval hundred users using this on a daily basis without issue, but we now have 3 users who cannot launch the rd...
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  • JamesCrk's avatar
    JamesCrk
    Apr 27, 2023

    Found out it was related to registry string: RDGClientTransport

    if its not present or set to 0 (which is default) it will work. if its set to 1 or 2 it will fail with that error.

     

lnxgeek's avatar
lnxgeek
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If you catch the RDP file served from APM does it look right, especially the gateway configuration?

JamesCrk's avatar
JamesCrk
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Apr 19, 2023

Yes the contents are identical to the rdp file on my machine which works

  • lnxgeek's avatar
    lnxgeek
    Icon for MVP rankMVP
    Apr 20, 2023

    My next step would be to validate if any packages are leaving the machine with Wireshark.

    If that isn't the case I think it must be related to application firewalling (or what it is called on Windows 😀) which stop the traffic from going out.

    • JamesCrk's avatar
      JamesCrk
      Icon for Cirrus rankCirrus
      Apr 27, 2023

      Found out it was related to registry string: RDGClientTransport

      if its not present or set to 0 (which is default) it will work. if its set to 1 or 2 it will fail with that error.

       

      • lnxgeek's avatar
        lnxgeek
        Icon for MVP rankMVP
        Apr 28, 2023

        Fantastic! 😁

        Do you have any documentation of this setting?

        It sounds interessting.