Forum Discussion
CirrusAPM Portal Resource Issue
Hi,
We have an issue with a Portal Resource that was working fine. But now when we open the Portal Resource on the Webtop page it prompt for username and password for this page and then after providing the correct credentials it displays an error page. and for some users it displays the error page without prompting for username and password!
any idea what could be the reason for that ?!
2 Replies
Michael_JenkinsCirrostratus
That sounds like an application issue. What kind of SSO profile are you using for this resource? Does the application work if you access it directly?
Both symptoms you're reporting here:
https://devcentral.f5.com/questions/apm-portal-resource-sso-issue
and on this thread could be caused by inappropriate caching. You probably should try to remove the Web Acceleration Profilesetting from the APM virtual server, if present. If that's not the issue, you need to collect more troubleshooting information.
Review the Operations Guide here:
http://support.f5.com/kb/en-us/products/big-ip_apm/manuals/product/f5-apm-operations-guide.html
Specifically the section on Portal Access Troubleshooting, near the end of the doc.
