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sachin_80710's avatar
sachin_80710
Icon for Nimbostratus rankNimbostratus
Nov 26, 2015

APM : Unable launch application in Portected workspace

Hi,

 

One of our customer is having issue using application like outlook, office(word, excel,..) in protected workspace with network tunnel.

 

Issue is application don't launch in protected workspace, we tried to access SSL VPN with administrator login system but still same issue.

 

Any idea how to troubleshoot this issue like which log file we need to check and what type of error we would see for such issue,

 

Thanks,

 

Sachin

 

BIG-IP Access Policy Manager (APM)
security

3 Replies

  • Lucas_Thompson_'s avatar
    Lucas_Thompson_
    Historic F5 Account
    Nov 30, 2015
    Is this all PCs, or just some? Can you describe the client PC more and provide version information about what Office version, OS version, and browser version?
  • sachin_80710's avatar
    sachin_80710
    Icon for Nimbostratus rankNimbostratus
    Dec 01, 2015
    Thank you Lucas, I will get back with information. This is happing with all customer laptop, on my system(not customer system) it is working fine. Thanks, Sachin
  • Saravanan_M_K's avatar
    Saravanan_M_K
    Icon for Employee rankEmployee
    Jan 28, 2016
    In case if the affected users are using Windows 10, then Protected Workspace feature is not currently supported in that version. Ref: https://support.f5.com/kb/en-us/solutions/public/16000/600/sol16626.html