F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

SanYang's avatar
SanYang
Icon for Cirrostratus rankCirrostratus
Apr 22, 2025

About F5 idle timeout and keep-alive

Hello experts,   We recently had a service where the connection would be interrupted before the idle timeout ended. Idle timeout is set to 5 minutes but the connection cuts out after about 1 minut...
application delivery
Seattle2k's avatar
Seattle2k
Icon for Employee rankEmployee
Apr 22, 2025

Was the connection being closed by Client, Server, or F5?  

  • SanYang's avatar
    SanYang
    Icon for Cirrostratus rankCirrostratus
    Apr 22, 2025

    Hi Seattle2k​ ,

    According to the report, it's F5 that closes the connection.