Good day, I am hoping someone could assist on my issue.
I have upgraded our BIG-IQ from 8.0.1 to 8.1.0. During the the upgraded half of the 80+ devices lost it's Device Trust with BIG-IQ.
During the post BIG-IQ upgrade process, where you are to re-import the BIG-IP devices I received errors on half of the devices, and the status came back as "This device is not available.".
I manually went to the devices and tried to re-import the device, but I received the following error:
"Error getting resource provisioning from /mgmt/tm/sys/provision on xxxxxxxxxxxxxxxx (xxx.xxx.xxx.xxx), Authorization failure - you may need to remove the device from BIG-IQ and add it again to reestablish trust"
So I was able to do this on devices that I have yet to declare any AS3 configurations, but it puts me in a catch 22 with devices I have. I am unable to remove these application services as the device trust is broken. I am unable to discover the device as trust is broken, and I am unable to remove device as application services are defined.
Does anybody know how to re-establish the device trust without destroying the AS3 configurations on the BIG-IP's? Any of the API's have not worked.
This does not work https://support.f5.com/csp/article/K01131523.
I have a support case open with F5 but this has yet been resolved. This issue to me brings up a bigger problem, what would be the RMA process if you if you have AS3 declarations defined?