SWG: Web Filter database download issue

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1

Hi all,

I'm trying to download the SWG database, i didn't receive any output for more than hour and when i reviewed the logs i found the below error, any suggestions?

Error

Jan 27 17:57:37 SWG err urldbmgrd[23977]: 01770002:3: 00000000: Download of Master DB failed, will retry.
Jan 27 17:57:42 SWG notice urldbmgrd[23977]: 01770004:5: 00000000: Downloading latest database...
Jan 27 17:57:42 SWG err urldbmgrd[23977]: 01770072:3: 00000000: Download failed with return code 4
Jan 27 17:57:42 SWG err urldbmgrd[23977]: 01770026:3: 00000000: Master db download failed with return code 4
Jan 27 17:57:42 SWG err urldbmgrd[23977]: 01770002:3: 00000000: Download of Master DB failed, will retry.
Jan 27 17:57:47 SWG notice urldbmgrd[23977]: 01770004:5: 00000000: Downloading latest database...
Jan 27 17:57:47 SWG err urldbmgrd[23977]: 01770072:3: 00000000: Download failed with return code 4
Jan 27 17:57:47 SWG err urldbmgrd[23977]: 01770026:3: 00000000: Master db download failed with return code 4
Jan 27 17:57:47 SWG err urldbmgrd[23977]: 01770002:3: 00000000: Download of Master DB failed, will retry.
2

Has it ever worked? Then there might be a temporary problem.

If it’s never worked, then probably you need to configure DNS or set up a proper default gateway to route traffic to the internet.

You can also run simultaneous tcpdumps on eth0 (the management) and 0.0 (all non-management interfaces) to try to figure out where the traffic is going and what ips it is using. Then you can check your firewalls to make sure this traffic isn’t getting dropped.

3

it’s first implementation, I already configured the DNS, and DGW, and tcpdump didn’t show any traffic for public. the issue solved after i configured the download time to starts now and ends after two hours, and disabled the download now and re-enabled it again,

modify sys url-db download-schedule urldb download-now false 
modify sys url-db download-schedule urldb status false 
 modify sys url-db download-schedule urldb download-now true 
modify sys url-db download-schedule urldb status true

and after the download the two hours the issue happened again,

is that condition to download only between this period?