Forum Discussion

plchap's avatar
plchap
Icon for Nimbostratus rankNimbostratus
May 02, 2022

Windows APM 7.2.2 - blue screens?

We're seeing a decent number of users report that their Windows computers will sporadically blue screen with a IRQL_NOT_LESS_OR_EQUAL error for covpnv64.sys.   This has started happenings since we pu...
application delivery
plchap's avatar
plchap
Icon for Nimbostratus rankNimbostratus

7.2.2.1 fixed most issues but we have at least one user continue to have problems.

Support had a hot fix to resolve lingering issues which we haven't deployed yet. So expect most but not all crashes to be fixed in 7.2.2.1.

Scot_JC's avatar
Scot_JC
Icon for Employee rankEmployee
Nov 19, 2022

Hi,

Let's have a look at the F5 components as installed to the client machine (typically: with using the CTU/f5winfo.ex - K12444): to avoid BSOD situation, let's ensure the covpn64.sys component originates from v7.2.2.1 (7221.X.Y.Z) or more recent. Any earlier version can cause BSOD.

    • Scot_JC's avatar
      Scot_JC
      Icon for Employee rankEmployee
      Nov 25, 2022

      I can suggest the following: have a look at the (software) version for the component covpn64.sys (by any means or with getting an f5Report). If it shows v7221 or more recent, I'd suggest you open a Support Ticket for investigation. If it still shows v7220 or earlier, I can suggest we first manually and thoroughly delete the F5 components (before we proceed again with deploying v7.2.3.1). To do that: pls run the CTU/f5wininfo.exe/f5uninstall.exe prgm as admin to uninstall the software. Then, run the same tool again (do feel free to discard the UAC), this time within the context of the usual user.